User Security Responsibilities

While we provide robust platform security, your security practices are equally important in protecting your account and cryptocurrency assets.

Account Security Best Practices

Strong Passwords

Create Secure Passwords:

• Minimum 12-16 characters
• Mix of uppercase, lowercase, numbers, and symbols
• Avoid dictionary words and personal information
• Never reuse passwords across services
• Use a password manager

Enable Multi-Factor Authentication

Essential Protection:

• Enable MFA immediately upon account creation
• Use authenticator apps (not SMS when possible)
• Store backup codes securely offline
• Register multiple devices for redundancy

Regular Account Monitoring

Stay Vigilant:

• Review login history regularly
• Monitor account activity and transactions
• Check for unauthorized changes
• Set up email alerts for account activities

Wallet Security Guidelines

Private Key Protection

Critical Security Rules:

• Never share your private keys or recovery phrases
• Store keys offline in secure locations
• Use hardware wallets for large amounts
• Never store keys digitally or in photos
• Keep keys separate from your computer

Wallet Best Practices

Secure Your Wallets:

• Use reputable wallet applications only
• Verify wallet addresses before configuring in Cryptrac
• Test with small amounts first
• Keep wallet software updated
• Back up wallet data regularly

Address Verification

Always Double-Check:

• Compare full wallet addresses character by character
• Use QR codes when possible to avoid typos
• Be aware of clipboard malware
• Verify addresses in multiple places
• Never trust pre-filled addresses without verification

Phishing and Social Engineering

Recognize Phishing Attempts

Warning Signs:

• Urgent or threatening language
• Requests for passwords or private keys
• Suspicious sender addresses
• Generic greetings (e.g., "Dear Customer")
• Poor grammar or spelling
• Too-good-to-be-true offers

What Cryptrac Will Never Ask

We will NEVER request:

• Your password
• Private keys or recovery phrases
• 2FA codes
• Direct cryptocurrency transfers
• Full credit card numbers via email

Verify Communications

Stay Safe:

• Manually type URLs instead of clicking links
• Check for HTTPS and valid certificates
• Verify email sender addresses carefully
• Contact support through official channels only
• Be skeptical of unsolicited communications

Device and Network Security

Secure Your Devices

Device Protection:

• Keep operating systems and software updated
• Use antivirus and anti-malware software
• Enable device encryption
• Use strong device passwords
• Enable remote wipe capabilities

Network Safety

Protect Your Connections:

• Avoid public Wi-Fi for sensitive operations
• Use VPN on untrusted networks
• Secure your home Wi-Fi with strong passwords
• Change router default passwords
• Be cautious on shared or public computers

Operational Security

Payment Link Security

Manage Links Safely:

• Deactivate unused payment links
• Use unique links for different purposes
• Monitor active links regularly
• Don't share sensitive links publicly
• Review link activity and transactions

API Key Management

If Using API:

• Never share API keys publicly
• Rotate keys periodically
• Use minimum necessary permissions
• Monitor API usage
• Revoke compromised keys immediately

Incident Reporting

If You Suspect Compromise

Immediate Actions:

1. Change your password immediately
2. Revoke all active sessions
3. Enable or reset MFA
4. Contact Cryptrac support
5. Review recent account activity
6. Document any suspicious activity

Contact Security Team

Get Help:

• Email: security@cryptrac.com
• Emergency Hotline: +1 (347) 619-3721
• Mark communications as urgent
• Provide detailed incident information
• Follow security team instructions