Contact Information
Email Support
Phone Support
Business Hours
Eastern Standard Time
Monday - Friday
9:00 AM - 6:00 PM EST
Weekend support via email
Response Times
Support Hours & Availability
Standard Support
Monday - Friday
9 AM - 6 PM EST
Email & Phone Support
Weekend Support
Saturday - Sunday
Email Only
Response within 2 hours
Emergency Support
24/7 for Critical Issues
Security & Outages
Immediate response
Holiday Schedule: We observe major US holidays. During holidays, email support is available with extended response times. Emergency support remains available for critical issues.
Send us a Message
Contact Form
Fill out the form below and we'll get back to you as soon as possible.
Frequently Asked Questions
How quickly will I receive a response?
We typically respond to email inquiries within 2 hours during business days. Phone support is available immediately during business hours. For urgent matters, we offer expedited support.
What information should I include in my message?
Please include your account details (if applicable), a clear description of your issue or question, and any relevant transaction IDs or error messages. This helps us provide faster, more accurate assistance.
Do you offer support in languages other than English?
Currently, we provide support in English only. However, we're working on expanding our language support. For now, we can work with translation tools if needed.
How do I report a security issue?
For security-related issues, please contact us immediately at support@cryptrac.com with “SECURITY” in the subject line. We treat security reports with the highest priority and respond within 4 hours.
Emergency Support
Critical Issues Requiring Immediate Attention
Security Incidents
- • Unauthorized account access
- • Suspicious transaction activity
- • Data breach concerns
- • Phishing attempts
Service Outages
- • Payment processing failures
- • Platform unavailability
- • Critical feature malfunctions
Financial Issues
- • Missing or incorrect transactions
- • Payment processing errors
- • Account balance discrepancies
Emergency Contact
Response Time
Emergency issues:
Immediately
24/7 monitoring for critical issues
Ready to Get Started?
Our support team is here to help you with any questions about Cryptrac's cryptocurrency payment processing platform.