Cookie Policy

1. Introduction

This Cookie Policy explains how Cryptrac Solutions ("Company," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website, use our mobile applications, or interact with our cryptocurrency payment processing services (collectively, the "Service").

Cookies are small text files that are placed on your device when you visit a website or use an application. They help us provide you with a better experience by remembering your preferences, analyzing how you use our Service, and improving our platform's functionality.

This Cookie Policy should be read in conjunction with our Privacy Policy and Terms of Service. By continuing to use our Service, you consent to our use of cookies as described in this policy. You can control and manage cookies through your browser settings, as explained in Section 4 below.

2. Types of Cookies We Use

We use several types of cookies to provide and improve our Service. Each type serves a specific purpose in enhancing your experience and ensuring the proper functioning of our platform.

Essential Cookies:

These cookies are necessary for the basic functionality of our Service and cannot be disabled without severely impacting your ability to use the platform. They enable core features such as:

• Authentication tokens for secure account access
• Session identifiers to maintain your logged-in state
• Security cookies to protect against fraud and unauthorized access
• Payment processing functionality for cryptocurrency transactions

Functional Cookies:

These cookies enhance your experience by remembering your preferences and settings. They allow us to provide personalized features including:

• Language and currency preference settings
• Dashboard layout and display customizations
• Cryptocurrency wallet preferences and saved addresses
• Payment link templates and saved configurations

Analytics Cookies:

These cookies help us understand how users interact with our Service by collecting aggregated usage information. This data allows us to:

• Track page views and user journey patterns
• Monitor feature usage and identify popular functionality
• Collect error reporting data to improve platform stability
• Analyze performance metrics to optimize loading times

Marketing Cookies:

These cookies may be used to deliver relevant content and advertisements based on your interests. They help us:

• Track marketing campaign effectiveness
• Deliver targeted communications about new features
• Measure conversion rates and user engagement
• Personalize promotional content based on your usage patterns

3. Third-Party Cookies and Services

Our Service integrates with several third-party providers that may set their own cookies when you use our platform. These integrations are essential for providing comprehensive cryptocurrency payment processing services and maintaining the security and functionality of our Service.

Third-party services we use include:

• Supabase: Provides authentication services, real-time data synchronization, and secure database management. Supabase may set cookies to maintain your session and ensure secure access to your account.
• NOWPayments: Our primary cryptocurrency payment processor that handles transaction processing, exchange rate calculations, and payment confirmations. NOWPayments uses cookies to track payment status and ensure transaction security.
• SendGrid: Email communication service that delivers transaction confirmations, account notifications, and important updates. SendGrid may use cookies to track email delivery and engagement.
• Hosting and Infrastructure Providers: Cloud services that host our platform and ensure optimal performance, security, and reliability. These providers may set cookies for load balancing, security monitoring, and performance optimization.

Each third-party service has its own cookie policy and privacy practices. We encourage you to review their policies to understand how they collect and use your information. While we carefully select our partners, we cannot control the cookies they set or how they use the data collected.

4. Cookie Management and Your Choices

You have several options to manage and control the cookies that are set when you use our Service. While you can restrict or block cookies, please note that doing so may impact your ability to use certain features of our platform.

Browser Settings:

Most web browsers allow you to control cookies through their settings. You can typically:

• View and delete existing cookies stored on your device
• Block all cookies from being set
• Block third-party cookies while allowing first-party cookies
• Receive notifications when websites attempt to set cookies
• Delete cookies automatically when you close your browser

Mobile Device Controls:

If you access our Service through a mobile device, you can manage cookie preferences through your device settings:

• iOS devices: Settings > Safari > Privacy & Security
• Android devices: Settings > Privacy > Advanced > Site Settings
• Adjust tracking preferences and limit ad tracking

Third-Party Opt-Out Mechanisms:

Some third-party services provide their own opt-out tools for analytics and advertising cookies. You can visit the privacy settings or cookie policies of our third-party partners to learn more about your options.

Important: Blocking essential cookies will prevent you from using critical features of our Service, including account access, payment processing, and transaction management. We recommend allowing essential cookies while managing optional cookies based on your preferences.

5. Data Retention and Cookie Lifespan

Different types of cookies are stored for varying lengths of time, depending on their purpose and functionality. Understanding cookie lifespan helps you make informed decisions about your privacy.

Session Cookies:

These temporary cookies are deleted automatically when you close your browser or end your session. They are used primarily for authentication, security, and maintaining your activity during a single browsing session. Session cookies do not collect information from your device and expire immediately when you leave our Service.

Persistent Cookies:

These cookies remain on your device for a predetermined period or until you manually delete them. They remember your preferences and settings across multiple sessions. Persistent cookies typically expire after:

• Preference cookies: Up to 12 months
• Analytics cookies: Up to 24 months
• Authentication cookies: 30 days (or when you log out)
• Marketing cookies: Up to 90 days

Third-Party Cookie Retention:

Cookies set by third-party services are subject to their own retention policies. These policies may differ from our practices, and we recommend reviewing the privacy policies of our third-party partners for specific information about their data retention practices.

6. Security and Privacy Considerations

We take the security of your information seriously and implement robust measures to protect the data collected through cookies. Our security practices are designed to prevent unauthorized access and ensure the confidentiality of your personal information.

Security Measures:

• Encryption: All sensitive cookies, including authentication tokens and session identifiers, are encrypted using industry-standard encryption protocols to prevent interception and unauthorized access.
• Access Controls: We implement strict access controls to ensure that only authorized systems and personnel can access cookie-related data. Role-based permissions limit who can view and modify cookie configurations.
• Data Minimization: We only collect cookie data that is necessary for the specific purposes outlined in this policy. We avoid collecting excessive or unnecessary information through cookies.
• Secure Transmission: All cookies are transmitted over secure HTTPS connections to prevent man-in-the-middle attacks and data interception.

Compliance and Regulations:

Our cookie practices comply with applicable privacy regulations, including:

• General Data Protection Regulation (GDPR) for European users
• California Consumer Privacy Act (CCPA) for California residents
• ePrivacy Directive requirements for cookie consent
• Other applicable data protection and privacy laws

We regularly review and update our security measures to address emerging threats and ensure compliance with evolving privacy regulations.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this policy and notify you through appropriate channels.

How We Notify You of Changes:

• Email notifications to your registered email address for material changes
• Prominent notice on our website or dashboard
• In-app notifications when you log in to your account
• Updates to our blog or news section for significant policy changes

Your Rights Regarding Updates:

When we update this Cookie Policy, you have the right to:

• Review the updated policy and understand the changes
• Adjust your cookie preferences based on the new policy
• Contact us with questions or concerns about policy modifications
• Discontinue use of our Service if you do not agree with the updated terms

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and protect your privacy. Your continued use of our Service after any changes to this policy constitutes your acceptance of the updated terms.

8. Contact Information and Support

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us using the information below. We are committed to addressing your privacy concerns and responding to your inquiries promptly.

Response Time:

We aim to respond to all cookie-related inquiries within 48 hours for non-urgent matters. For urgent privacy concerns or security issues, please contact us immediately at privacy@cryptrac.com, and we will prioritize your request.

By using our Service, you acknowledge that you have read, understood, and agree to the terms of this Cookie Policy. We appreciate your trust in Cryptrac and remain committed to protecting your privacy and providing transparency in our data practices.