Incident Response and Recovery
24/7 monitoring, rapid containment, and transparent communication
Our incident response program ensures rapid detection, containment, and recovery from security events.
Incident Response Framework
Detection Phase
- 24/7 Monitoring: Continuous security monitoring
- Automated Alerts: Real-time threat detection
- Log Analysis: Comprehensive log monitoring
- User Reporting: Security incident reporting channels
Assessment and Triage
- Immediate threat assessment
- Severity classification
- Impact analysis
- Stakeholder notification
Response Procedures
Containment Strategies
Immediate Actions:
- Isolate affected systems
- Prevent lateral movement
- Preserve evidence
- Activate incident response team
Short-term Containment:
- Emergency patches or configuration changes
- Access revocation for compromised accounts
- Network segmentation adjustments
- Communication blackouts when necessary
Eradication
- Remove malicious code or unauthorized access
- Address root cause vulnerabilities
- System hardening and security improvements
- Complete malware removal verification
Recovery and Restoration
System Recovery
- Validated clean system restoration
- Service restoration prioritization
- Data integrity verification
- Gradual service re-enablement
Business Continuity
- Minimal service disruption
- Backup system activation
- Alternative process implementation
- Stakeholder communication throughout recovery
Communication Protocol
Internal Communication
- Incident response team activation
- Executive leadership notification
- Cross-team coordination
- Regular status updates
External Communication
Customer Notification:
- Timely incident disclosure (when applicable)
- Clear impact assessment
- Remediation steps
- Prevention measures
Regulatory Reporting:
- Compliance with notification requirements
- Timely regulatory reporting
- Documentation and evidence provision
- Follow-up communications
Post-Incident Activities
Post-Incident Review
- Comprehensive incident analysis
- Timeline reconstruction
- Root cause identification
- Response effectiveness evaluation
Lessons Learned
- Process improvement identification
- Security control enhancements
- Training and awareness updates
- Incident documentation and knowledge sharing
Continuous Improvement
- Security policy updates
- Enhanced monitoring rules
- Additional security controls
- Team training and exercises
Incident Response Team
Team Structure
- Incident Response Manager
- Security Analysts
- System Administrators
- Legal and Compliance Representatives
- Communications Specialists
Training and Exercises
- Regular incident response drills
- Tabletop exercises
- Simulated attacks
- Continuous training programs