1. Welcome to Cryptrac
Your Comprehensive Cryptocurrency Payment Processing Platform
This guide provides step-by-step instructions, troubleshooting tips, and answers to frequently asked questions
Welcome to Cryptrac, your comprehensive cryptocurrency payment processing platform. This Help & Support Guide is designed to assist both merchants and customers in understanding and effectively using our services. Whether you're a business owner looking to accept cryptocurrency payments or a customer making a purchase, this guide provides step-by-step instructions, troubleshooting tips, and answers to frequently asked questions.
Cryptrac simplifies cryptocurrency payments by providing a secure, non-custodial platform that connects merchants with customers through seamless payment processing. Our platform supports multiple cryptocurrencies including Bitcoin, Ethereum, Solana, TRON, BNB, and various stablecoins, making it easy for businesses to expand their payment options and reach a global customer base.
This guide is organized into sections for different user types and common scenarios. Merchants will find detailed information about account setup, payment link creation, wallet management, and subscription services. Customers will discover how to make payments, understand transaction processes, and resolve common payment issues. Both user types will benefit from our troubleshooting section and contact information for additional support.
2. Getting Started for Merchants
Setting up your Cryptrac merchant account is the first step toward accepting cryptocurrency payments for your business. Our onboarding process is designed to be straightforward while ensuring compliance with regulatory requirements and security best practices.
Account Registration Process
The registration process begins with:
- 1Visit our website and click “Sign Up” or “Get Started”
- 2Provide basic business information including business name, contact details, and business type
- 3Create secure login credentials and verify your email address
Cryptocurrency Wallet Configuration
Cryptrac operates as a non-custodial platform, meaning payments go directly to wallet addresses you control rather than being held by our platform.
- Provide valid wallet addresses for each cryptocurrency you want to accept
- Our platform supports 135 unique cryptocurrencies including Bitcoin, Ethereum, Solana, TRON, BNB, and associated stablecoins
- Double-check addresses before saving - cryptocurrency transactions are irreversible
3. Merchant Dashboard Features
Your merchant dashboard serves as the central hub for managing all aspects of your cryptocurrency payment processing. Understanding the various features and sections will help you maximize the effectiveness of our platform for your business needs.
Dashboard Overview
- Total payments received and transaction volume
- Recent transaction activity and pending payments
- Customizable date ranges for analytics
- Important notifications and system updates
Payment Link Management
- Create, edit, and monitor all payment links
- View detailed analytics and conversion rates
- Modify accepted cryptocurrencies and settings
- Set expiration dates and usage limits
Pro Tip: Use the dashboard analytics to understand which cryptocurrencies are most popular with your customers and optimize your payment offerings accordingly.
4. Customer Payment Guide
Making payments through Cryptrac is designed to be simple and secure, whether you're purchasing products, services, or making recurring payments. This section provides step-by-step guidance for customers navigating the payment process.
Accessing Payment Pages
Payment links are unique URLs that direct you to secure payment pages hosted on our platform.
- Merchants share payment links through email, social media, or their website
- Pages display merchant information, payment details, and accepted cryptocurrencies
- Optimized for both desktop and mobile devices
Making the Payment
Send the specified amount of cryptocurrency to the provided wallet address within the designated time frame.
- Scan QR code with your cryptocurrency wallet app (mobile users)
- Copy wallet address and amount for manual entry (desktop users)
- Double-check all information before confirming the transaction
Transaction Confirmation
The payment page will automatically detect your transaction and update the status.
- Status updates: “Awaiting Payment” → “Payment Detected” → “Payment Confirmed”
- Confirmation times vary by cryptocurrency and network congestion
- Monitor status on payment page or through blockchain explorers
Important: Cryptocurrency transactions are generally irreversible. Always verify payment details before sending funds.
5. Troubleshooting Common Issues
Despite our efforts to provide a seamless payment experience, technical issues or user errors can occasionally occur. This troubleshooting section addresses the most common problems encountered by both merchants and customers, along with step-by-step solutions.
Payment Not Detected Issues
If you've sent a cryptocurrency payment but the payment page still shows “Awaiting Payment”:
- Verify you sent the correct amount to the exact wallet address provided
- Check transaction status on a blockchain explorer using your transaction ID
- Wait for sufficient network confirmations (may take 10-60 minutes)
- Contact the merchant immediately if you sent to an incorrect address
Transaction Confirmation Delays
Confirmation delays are often related to network conditions:
- Check current network status and fee recommendations
- Consider increasing transaction fees during high congestion
- Use “replace-by-fee” mechanisms if supported by your wallet
Account Access Problems
If you're unable to log in to your merchant account:
- Verify you're using the correct email address and password
- Use the “Forgot Password” link to reset your password
- Check your email (including spam folder) for reset instructions
- Contact support if you have two-factor authentication issues
6. Security Best Practices
Security is paramount when dealing with cryptocurrency payments, and both merchants and customers play important roles in maintaining the safety and integrity of transactions. This section outlines essential security practices that help protect against fraud, theft, and other security threats.
Account Security for Merchants
- Create strong, unique passwords
- Enable two-factor authentication (2FA)
- Regularly review account activity
- Keep contact information updated
Wallet Security
- Use reputable wallet applications
- Store private keys securely offline
- Regularly backup wallet data
- Monitor wallet addresses for activity
Critical: Never share your private keys or recovery phrases with anyone, including Cryptrac support staff. Legitimate support requests will never require this information.
7. Contact Information and Support Channels
We provide multiple ways to get help and support for your Cryptrac experience. Our support team is committed to providing timely, helpful assistance for both technical issues and general questions about our platform and services.
Cryptrac Solutions
General Support
support@cryptrac.comPhone Support
+1 (347) 619-3721Security Issues
support@cryptrac.comBusiness Hours
Monday - Friday, 9:00 AM - 6:00 PM EST
Response Time Expectations: Email support within 2 hours (24/7) and Phone support immediate (Business days/hours)
Need Additional Help?
Our support team is here to help you succeed with cryptocurrency payment processing. Don't hesitate to reach out whenever you need assistance.